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Key operations

The Johannesburg Tourism Company, as the City’s official destination management organisation, drives tourism growth through key operational units that collectively position Johannesburg as a premier global destination for business, leisure, lifestyle, and cultural experiences.

Convention bureau

  • Facilitates Meetings, Incentives, Conferences and Exhibitions (MICE).
  • Develops bidding strategies and supports event organisers to attract high-profile international and domestic events.
  • Promotes Johannesburg’s world-class venues, including the Sandton Convention Centre, and collaborates with the South African National Convention Bureau (SANCB).

Destination marketing & events

  • Executes integrated marketing campaigns to promote Joburg locally and internationally.
  • Hosts and supports signature events such as the Standard Bank Joy of Jazz and other lifestyle festivals
  • Leverages digital platforms, partnerships and media to amplify Joburg’s brand as a vibrant urban destination.
  • Utilises PR & Communication to manage strategic public relations and media engagement.
  • Crafts compelling narratives that reflect Johannesburg’s diversity, innovation, and appeal.
  • Builds stakeholder trust and brand visibility through targeted campaigns and storytelling

Tourism development

  • Focuses on destination planning, infrastructure enhancement and product development.
  • Supports transformation and inclusivity through SMME development, youth empowerment and township tourism initiatives.
  • Collaborates with stakeholders to unlock new tourism nodes and experiences.

Visitor services bureau

  • Provides tourist information services across the city, including at strategic hubs like Soweto and OR Tambo International Airport.
  • Enhances visitor experience through curated itineraries, safety tips, and multilingual support.
  • Gathers and analyses tourism data to inform planning and service delivery.
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